Jayco, Inc. recall 25V847

Affected vehicles (3)

Component / system

Defect

Jayco, Inc. (Jayco) is recalling certain 2025 Melbourne, 2026 Melbourne Prestige, and Entegra Qwest recreational vehicles. The Certification and Occupant and Cargo Carrying Capacity (OCCC) labels may list the incorrect Gross Vehicle Weight Rating (GVWR), Gross Axle Weight Rating (GAWR), and Gross Combination Weight Rating (GCWR). As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 120, “Wheels and Rims-Other Than Passenger Cars” and 49 CFR Part 567, "Certification."

Risk / consequence

Incorrect weight information may lead to unintentionally overloading the vehicle, increasing the risk of a crash.

Remedy

Jayco will mail corrected labels, free of charge. Owner notification letters were mailed December 16, 2025. Owners may contact Jayco customer service at 1-800-283-8267. Jayco's number for this recall is 9903644.

Chronology of events

1. Nov 10, 2025

   On November 10, 2025, Jayco compliance was made aware by Jayco customer service that they received a phone call from a Jayco dealer that a certain Jayco Melbourne Prestige had the incorrect weights listed on the Certification and Motor Home Occupant and Cargo Carrying Capacity Labels. An internal investigation began. Jayco Compliance created an incident for review.

2. Nov 18, 2025

   On November 18, 2025, during the investigation, Jayco Inc. chassis group confirmed via email that there were incorrect weights listed on the certification labels and OCCC labels on a short list of 7 units. This was caused due to an internal data entry error in operations.

3. Nov 24, 2025

   On November 24, 2025, the Warranty Incident Review Committee (WIRC) discussed the incident and determined it should be elevated to CPAC.

4. Dec 3, 2025

   On December 3, 2025, the Corrective and Preventive Action Committee (CPAC) met to discuss this incident and elevated it to the Safety Steering Committee.

5. Dec 5, 2025

   On December 5, 2025, the Safety Steering Committee voted in favor of proceeding with a noncompliance recall for failing to comply with the requirements of 49 CFR Part 567 “Certification” and Federal Motor Vehicle Safety Standard No. 120, "Tire selection and rims and motor home/recreation vehicle trailer load carrying capacity information for motor vehicles with a GVWR more than 4,536 kilograms (10,000 pounds)”. There is 1 claim associated with this recall.

Notification schedule

Dealer notification

Dec 23, 2025 - Dec 23, 2025 No Dealers

Owner notification

Dec 23, 2025 - Dec 23, 2025 Phased Recall