Patio Railing Kit May Be Missing Components

Affected vehicles (2)

Component / system

Defect

Keystone RV Company (Keystone) is recalling certain 2026 Impact and Carbon recreational trailers equipped with 3000 series patio rail kits. The kits may be missing the angle brackets and the footman loops, preventing the gap panels from being properly attached.

Risk / consequence

Improperly secured panels can increase the risk of injury.

Remedy

Dealers will install the missing components, free of charge. Owner notification letters were mailed December 22, 2025. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this recall is 25-477. Vehicle Identification Numbers (VINs) involved in this recall will be searchable on NHTSA.gov beginning January 28, 2026.

Chronology of events

1. Oct 28, 2025

   10/28/25 – Report was made from internal email discussions

2. Oct 28, 2025

   10/28/25 – Investigation opened to determine scope and models affected

3. Nov 5, 2025

   11/05/25 – Warranty claims for the 3000 series patio rail kit include 0 claims, claim created start date

4. Jul 23, 2025

   7/23/25 to claim created end date 11/05/25.

5. Dec 1, 2025

   12/01/25 – Keystone Safety Committee reviewed the information and concluded that the data reviewed indicated a unanimous vote for a voluntary recall. Investigation called for to determine affected unit range.

6. Dec 2, 2025

   12/02/25 - All affected models not shipped were put on hold for repair

7. Dec 2, 2025

   12/02/25 – Investigation concluded and scope completed.

Notification schedule

Dealer notification

Jan 28, 2026 - Jan 28, 2026 No Dealers

Owner notification

Jan 28, 2026 - Jan 28, 2026 Phased Recall

Documents