Rearview Camera Image May Not Display/FMVSS 111

Affected vehicles (1)

Component / system

Defect

Daimler Vans USA, LLC (DVUSA) is recalling certain 2020-2023 Mercedes-Benz Metris vehicles. The electrical connections for the infotainment system may not be properly secured, which can cause the rearview camera image not to display. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."

Risk / consequence

A rearview image that does not display reduces the driver's view of what is behind the vehicle, increasing the risk of a crash.

Remedy

Dealers will inspect and repair the infotainment system connection, as necessary, free of charge. Owner notification letters were mailed November 11, 2025. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS2GARPIN.

Chronology of events

1. November 2022

   In November 2022, as part of its final inspection of vehicles in production, MBAG observed occasional irregularities in audio playback through the speakers. An investigation was initiated to determine why there might be occasional short-duration audio failures. This investigation identified the wiring harness between the infotainment system and the vehicle to be the source of the audio failures. At this point in time, no other potential implications other than speaker functionality were identified and MBAG was not aware of any complaints from the field indicating otherwise. In mid 2023, the wiring harness was adjusted in production to ensure the speaker functionality.[RB1] While conducting further analyses and developing of a potential remedy for customer satisfaction [RB2] purposes regarding speaker functionality for the vehicles in the field, MBAG became aware of additional potential [RB3] effects on the infotainment system on those vehicles. These possible effects were analyzed with the supplier and an additional detailed analysis of the field situation became necessary. During the first half of 2024, sporadic complaints about short-term failures of the infotainment system were detected that might be connected with the observed issue. The nature of the error mechanism often made the issue difficult to replicate. MBAG did not identify a consistent or universal trend but conducted a detailed analysis with the supplier. MBAG concluded that more extensive evaluation was necessary.

2. October 2024

   In October 2024, MBAG found that the observed issues might have arisen due to an intermittent [RB4] connection between the infotainment system and the vehicle harness connector. MBAG decided to conduct more intensive testing to further investigate whether and to what extent such a potential intermittent [RB5] contact might also affect other vehicle functions. This testing was conducted in the first quarter of 2025. Based on the technical analysis, MBAG was able to determine that, due to varying contact force on the pins (e.g. during strong vibrations), the power supply to the infotainment system might also be affected and the central display might temporarily fail. MBAG also analyzed whether this phenomenon would only occur early in the vehicle’s lifetime. As part of this analysis, in April 2025, MBAG re-evaluated field complaints that had not originally been considered related to the pin force phenomenon. Based on the additional evaluations, a short-duration impairment of the rearview camera due to the pin phenomenon could not be ruled out. Further analyses that continued through June 2025 showed that the installed Parktronic system and all warning tones remain fully functional. In parallel the potentially affected vehicle population was verified, and worldwide potential regulatory impacts were analyzed.

3. Jul 4, 2025

   On July 4, 2025, MBAG concluded that a potential noncompliance cannot be ruled out and decided to conduct a recall.

Notification schedule

Dealer notification

No Dealers

Owner notification

Phased Recall