Loss of Drive Power from Battery Failure

Affected vehicles (2)

Component / system

Defect

Ford Motor Company (Ford) is recalling certain 2021-2023 Bronco Sport and 2022-2023 Maverick vehicles. The 12-volt battery may experience degradation and suddenly fail.

Risk / consequence

Battery failure can result in a loss of electrical accessories, including the hazard lights, or cause a loss of drive power, increasing the risk of a crash.

Remedy

Dealers will inspect and if necessary, replace the 12-volt battery, free of charge. Owner notification letters were mailed May 2, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25S02. Vehicles in this recall were previously repaired under 24V-267 and will need to have the new remedy completed.

Chronology of events

1. Sep 24, 2024

   On September 24, 2024, Ford received an informal inquiry from the National Highway Traffic Safety Administration (NHTSA) Office of Defect Investigation (ODI) related to 19 Vehicle Owner Questionnaires (VOQs) alleging a Loss Of Motive Power (LOMP) after receiving a remedy for Field Service Action (FSA) 24S24. Ford’s Automotive Safety Office (ASO) and Low Voltage Power Supply team reviewed the VOQs and based on the team’s findings, this concern was introduced to Ford’s Critical Concern Review Group (CCRG) on October 29, 2024.

2. Nov 15, 2024

   On November 15, 2024, NHTSA ODI opened Recall Query RQ24-014 into this concern. From November 2024 through January 2025, the Low Voltage Power Supply team conducted an engineering evaluation of several field returned 12-volt batteries from the suspect population. Vehicles recalled under 24S24 were produced with Enhanced Flooded Batteries (EFB) supplied by two different suppliers: Camel and Clarios. This investigation identified internal manufacturing defects in the Camel EFB batteries, including failures of the battery’s Cast On Strap (COS) and internal weld failures, both of which can lead to open circuits. The customer claims and warranty returns related to alleged LOMP failures demonstrate a higher concentration in warmer weather states. As of October 29, 2024, 234 out of 238 allegations of LOMP post-24S24 were vehicles produced with Camel EFB batteries. Ford has not identified any Clarios EFB batteries with a similar failure mode to what has been observed in the Camel EFB. As of November 20, 2024, Ford is not aware of any accidents, fires, or injuries attributed to this condition.

3. Jan 10, 2025

   On January 10, 2025, Ford’s Field Review Committee reviewed the concern and approved a field action.

Notification schedule

Dealer notification

JAN 21, 2025 - JAN 21, 2025

Owner notification

FEB 03, 2025 - FEB 07, 2025

Documents (11)