Wheelchair May Become Unstable/FVMSS 403 & 404

Affected vehicles (5)

Component / system

Defect

Prevost Car (US) Inc. (Prevost) is recalling certain 2005-2024 X3-45, 2017-2019 and 2021-2023 X3-45 Commuter, 2006-2007, 2014, and 2018 H3-41, 2005-2020 and 2022-2024 H3-45, and 2019 H3-45 VIP buses equipped with a wheelchair lift. The wheelchair platform bridging device may be too steep, which can cause the wheelchair to become unstable. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard numbers 403, "Platform Lift Devices" and 404, "Platform Lift Installations."

Risk / consequence

An unstable wheelchair increases the risk of injury to lift occupants.

Remedy

Prevost will replace the wheelchair lift bridging device, free of charge. Owner letters were mailed April 25, 2025. Owners may contact Prevost customer service at 1-866-870-2046. Prevost's number for this recall is SR24-26.

Chronology of events

1. Apr 17, 2024

   2024-04-17 Issue identified in production during an internal Prevost audit.

2. Apr 29, 2024

   2024-04-29 Internal Prevost investigation was opened to determine if the issue is potentially safety related or a non-compliance.

3. May 30, 2023

   2023-05-30 Preliminary internal testing was performed in a Prevost vehicle. The maximum rise to run slop of 1:8 on the portion of the rise between 13 mm (0.5 in) and 75 mm (3 in) specified in FMVSS 403 was exceeded during this preliminary internal testing.

4. Jun 11, 2024

   2024-06-11 Case was presented on Volvo Product Safety Evaluation Committee (PSEC) to evaluate if there is a potential safety related issue. It was concluded that further investigation was required to complete the assessment.

5. Jun 28, 2024

   2024-06-28 Case was presented on Volvo Product Safety Evaluation Committee (PSEC) to evaluate if there is a potential safety related non-compliance issue. Decision made to raise the potential safety related non- compliance issue to Volvo Product Safety Committee (PSC) for review and determination.

6. Jul 4, 2024

   2024-07-04 Case was presented to Volvo Product Safety Committee (PSC). It was concluded that there was a safety-related non-compliance issue and that a recall is needed.

7. Jul 4, 2024

   2024-07-04 Delivery Stop was issued to stop the delivery of vehicles until corrective actions are implemented.

8. Jul 4, 2024

   2024-07-04 Internal campaign was launched to solve the issue on all vehicles in production before being delivered.

9. Jul 9, 2024

   2024-07-09 Non-Compliance Information Report submitted to authorities. No warranty claims related to this issue. No field reports, incidents, accidents, injuries, or fatalities related to this issue were reported.

Notification schedule

Dealer notification

APR 30, 2025 - APR 30, 2025

Owner notification

APR 30, 2025 - APR 30, 2025

Documents (17)