Power Cables Not Properly Connected

Affected vehicles (1)

Component / system

Defect

Volvo Bus Corporation (Volvo Bus) is recalling certain 2023 Volvo 9700 vehicles. The fasteners that secure the power cable connections may not have been tightened securely.

Risk / consequence

Unsecured power cables can overheat, increasing the risk of a fire.

Remedy

Prevost will inspect and tighten the power cable fasteners, as necessary, free of charge. Owner notification letters were mailed November 21, 2023. Owners may contact Volvo Bus customer service at 1-866-870-2046. Volvo Bus' number for this recall is SR23-86.

Chronology of events

1. Aug 9, 2023

   2023-08-09 Issue identified in production during an internal Volvo audit.

2. Aug 9, 2023

   2023-08-09 Internal Volvo investigation was opened to identify the root cause and to determine if the issue is safety related.

3. Aug 31, 2023

   2023-08-31 Delivery Stop was issued at the Mexico manufacturing facility to stop the delivery of vehicles until the investigation is completed and corrective actions are implemented.

4. Aug 31, 2023

   2023-08-31 Internal campaign was launched to solve the issue on all vehicles in production before being delivered.

5. Sep 20, 2023

   2023-09-20 Case was presented on Volvo Product Safety Evaluation Committee (PSEC) to evaluate if there is a potential safety-related issue. Decision made to raise the potential safety issue to Volvo Product Safety Committee (PSC) for review and determination.

6. Sep 26, 2023

   2023-09-26 One field report involving one MY2023 Volvo 9700 vehicle was received. The field report indicated that inadequately torqued power cable fasteners were identified in the battery compartment. Note: The vehicle in question had not yet been delivered (still in Prevost’s direct control).

7. Sep 28, 2023

   2023-09-28 Case was presented to Volvo Product Safety Committee (PSC). It was concluded that there was a safety-related issue and that a recall is needed.

8. Sep 28, 2023

   2023-09-28 Delivery Stop was issued by Prevost to stop the delivery of vehicles until they are remedied.

9. Oct 3, 2023

   2023-10-03 Defect Information Report submitted to authorities. No warranty claims related to this issue. No other field reports, incidents, accidents, injury, or fatality were reported.

Notification schedule

Dealer notification

NOV 23, 2023 - NOV 23, 2023

Owner notification

NOV 23, 2023 - NOV 23, 2023

Documents (17)