Steering Gear Assembled Incorrectly

Affected vehicles (3)

Component / system

Defect

Ferrara Fire Apparatus, Inc. (Ferrara) is recalling certain 2021-2022 Inferno, Igniter, and Cinder fire trucks. The steering gears may have been assembled incorrectly, which can cause the gears to fracture.

Risk / consequence

A fractured steering gear can cause a loss of steering control, increasing the risk of a crash.

Remedy

Dealers will inspect and replace the steering gears, as necessary, free of charge. Owner notification letters were mailed on September 1, 2022. Owners may contact Ferrara's customer service at 1-800-443-9006.

Chronology of events

1. Aug 20, 2021

   2/8/22-Sheppard warranty lab receives a gear built 8/20/2021 with failed worm-shaft. 2/9/22 - warranty lab inspection/disassembly indicates fracture of the worm-shaft and less than the required number of recirculating balls 2/10/22-plant stops production. Additional inspections and process verifications put in place. Clean point is established. Material on hand is inspected and confirmed defect free. Production resumes. (2/10/22 - 5/13/22): review of all warranty from 2015-present indicated no similar failure ever received. engineering tests are performed to understand and to reproduce failure mode. 3/10/2022 – Sheppard contacted vehicle driver for description of event and confirmed no accident or injury, low speed and while backing up. 4/12/22 - Sheppard receives a second gear at incoming shipping facility 5/5/22- Sheppard warranty lab receives/inspects/disassembles the second gear built on 6/26/21 with failed worm-shaft and less than the required number of recirculating balls 5/6/22- The Product Integrity Committee meets for update on the product investigation. 5/13/22 - The Product Integrity Committee meets and recommends submission of a defect report 573.

2. Jul 18, 2022

   7/18/22 – REV Group was notified on Sheppard’s recall 22E-047 and began gathering the necessary information and approval to conduct a pass-through recall.

Notification schedule

Dealer notification

AUG 31, 2022 - SEP 02, 2022

Owner notification

SEP 05, 2022 - SEP 12, 2022

Documents (16)