Cooktop Burner Flames May Invert

Affected vehicles (1)

Component / system

Defect

Highland Ridge RV (Highland Ridge) is recalling certain 2021 Highland Ridge Open Range recreational trailers. The cooktop is installed in a cabinet that may not be entirely sealed from the furnace. As a result, during furnace operation, the interior range cooktop burner flame may invert.

Risk / consequence

An inverted flame can increase the risk of a fire.

Remedy

Dealers will install sealant and plywood panels, as necessary, free of charge. Owner notification letters were mailed November 29, 2021. Owners may contact Highland Ridge customer service at 1-260-768-7771.

Chronology of events

1. Jul 12, 2021

   On July 12, 2021 Jayco received a complaint alleging the flame on the stove inverted when the furnace and stove were running. This was investigated by WIRC and when it was discussed on 8/23/21, the Warranty Incident Review Committee decided to elevate the incident to CPAC. The Corrective and Preventive Action Committee reviewed this allegation on 9/1/21. CPAC determined that a change was made from a Dometic furnace to a Suburban furnace which had a higher output causing negative pressure resulting in the inversion of the flame when the stove and Suburban furnace operated at the same time. An investigation began to identify which units had the change made to the furnace and could exhibit this condition. Four more similar allegations were identified from our records. During the 9/15/21 CPAC meeting it was decided to elevate this incident to SSC. On 9/23/21, the Safety Steering Committee met and voted to proceed with a safety recall for this incident.

Notification schedule

Dealer notification

NOV 29, 2021 - NOV 29, 2021

Owner notification

NOV 29, 2021 - NOV 29, 2021

Documents (16)