Window Adhesive Failure

Affected vehicles (5)

Component / system

Defect

Kibbi, LLC (Kibbi) is recalling certain 2018-2020 Renegade Vienna, IKON, Classic, Toters, and Garage recreational vehicles equipped with Lippert Hehr 6400 series windows. The adhesive that bonds the vented portion of the window may fail.

Risk / consequence

Adhesive failure may cause the vent portion of the window to detach, increasing the risk of a crash or injury.

Remedy

Dealers will inspect the windows, and replace the vent if necessary, free of charge. Owner notification letters were mailed on September 1, 2021. Owners may contact Kibbi's customer service at 1-574-966-0196.

Chronology of events

1. Apr 7, 2020

   4/7/2020- Lippert contacted by Thor Industries Compliance regarding a VOQ and inquiry he received.

2. Sep 11, 2020

   9/11/2020 - After discussion & review of info with Thor Industries, it was agreed the minimal quantity of issues did not present a safety issue. Both parties agreed to continue to monitor any reported issue and warranty data. 7/2020 - 3/2021 - during this time LCI conducted continued review of data and any concerns as well as standard continual improvement process discussions with their Engineering and Manufacturing teams.

3. Dec 1, 2020

   12/1/2020 - conference call between Byron Chartier, Robert Nguyen & Jonathan Harrison. During this call reviewed internal testing on returned field samples & reviewed sample window that was sent ot Jon Harrison for review. Also discussed continued investigation of field & warranty returns. committed that during the ongoing investigation Lippert would take care of any field concerns customers had regardless of warranty period potentially having expired. 3/3/2021 - Conference call with Marc Grimes, Chartier, Harrison & Nguyen. This call was primarily to review unrelated matters however during this call Lippert mentioned our own investigation was continuing on Hear Windows with field product requested to be returned for further analysis. 3/26/2021 - Newmar informed Lippert they received a VOQ of an incident occurring while the vehicle the vehicle was in motion & stated they would forward the information. 4/16/21 - Lippert Exec Safety Committee Meeting to review all details provided. 5/3/21 - Converence call with Chartier, VanderMel, Harrison & Nguyen to discuss next steps. After reviewing most recent VOQ and data trend with issues on late 2018 built product Lippert will be finalizing details of scope and customer orders involved to file a formal 573 & field campaign. 5/12/21 - Internal Lippert parties agree.

Notification schedule

Dealer notification

OCT 06, 2021 - OCT 15, 2021

Owner notification

OCT 06, 2021 - OCT 15, 2021

Documents (15)